Shipping - &YOU

customer care

Our last order dates for delivery by the 24th December. 

UK – order by Thursday 19th December 
EU – order by Thursday 16th December 
US – order by Thursday 16th December 
GCC – order by Thursday 16th December 
ROW – order by Tuesday 14th December

Our team is dedicated to making sure that your order is packed and shipped within 24 hours of it being placed during our working week [Monday-Friday 9am-5pm]. If you experience any delays with the shipment please do not hesitate to get in touch as our customer service team are happy to help by getting in touch with our designated couriers, Fedex and DHL. Any delays incurred with your order are likely due to Covid-19 or Brexit issues encountered by  by the courier and are out of our direct control. If you have any questions please do not hesitate to contact our customer service team. 
For delivery within the United Kingdom: 2-3 working days — £5
For delivery within the European Union: 3-5 working days — £15
For delivery within USA, Canada & Australia: 3-5 working days — £25
For delivery within the Gulf Countries: 5-10 working days — £40
 
 
* Due to unforeseen delays that are caused by COVID-19 closures and staff shortages, we cannot guarantee these shipping windows but always endeavour to communicate if and when there are delays. 
You will receive an email from our selected carrier with tracking information, saying that your package is on its way to you. You will also receive an email from us saying that your order has been completed. 
Some items are made to order and may ship from us or directly from the manufacturer. If you place an order for one or more of these items, we will contact you via email with regard to production and/or shipping. 
We currently ship to the below regions and are working to expand our shipping footprint in 2021.

All countries within the UK (United Kingdom)
All countries within Europe
All countries within the GCC (Gulf Cooperation Council)
USA & Canada
Australia

Currently, we cannot ship any lighting outside of the UK and KSA – but we are working on this!
For UK orders:
VAT is charged at 20% for all orders and is included in the retail price.
 
For International orders:
For the simplest and most efficient buying experience, we ship all of our orders DDP (Delivery Duties Paid) which means that you will not be responsible to pay any additional import duties or taxes as it is included in the retail price.

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Exploring our connection
to the objects we live with
and the spaces we inhabit.

Join our list

Get Priority access and 10% off your first order.