customer care

MAY BANK HOLIDAYS

Orders received by Friday 12pm will be shipped prior to the weekend. Orders received after 12pm will be shipped the following Tuesday.

For delivery within the United Kingdom: 2-3 working days 
For delivery within the European Union: 3-5 working days 
For delivery within the Gulf Countries: 5-10 working days 
For delivery within USA, Canada & Australia: 3-5 working days
 
* Due to unforeseen delays that are caused by COVID-19 closures and staff shortages, we cannot guarantee these shipping windows but always endeavour to communicate if and when there are delays. 
You will receive an email from our selected carrier with tracking information, saying that your package is on its way to you. You will also receive an email from us saying that your order has been completed. 
Some items are made to order and may ship from us or directly from the manufacturer. If you place an order for one or more of these items, we will contact you via email with regard to production and/or shipping. 
We currently ship to the below regions and are working to expand our shipping footprint in 2021.

All countries within the UK (United Kingdom)
All countries within Europe
All countries within the GCC (Gulf Cooperation Council)
USA & Canada
Australia

 


Currently, we cannot ship any lighting outside of the UK and EU – but we are working on this!
For UK orders:
VAT is charged at 20% for all orders and is included in the retail price.
 
For International orders:
For the simplest and most efficient buying experience, we ship all of our orders DDP (Delivery Duties Paid) which means that you will not be responsible to pay any additional import duties or taxes as it is included in the retail price.