customer care

For delivery within the United Kingdom: 3-5 days 
For delivery within the European Union: 5-10 days 
For delivery within the Gulf Countries: 10-15 days 
* Due to unforeseen delays that are caused by COVID-19 closures and staff shortages, we cannot guarantee these shipping windows but always endeavour to communicate if and when there are delays. 
You will receive an email from our selected carrier with tracking information, saying that your package is on its way to you. You will also receive an email from us saying that your order has been completed. 
Some items are made to order and may ship from us or directly from the manufacturer. If you place an order for one or more of these items, we will contact you via email with regard to production and/or shipping. 
We currently ship to the below regions and are working to expand our shipping footprint in 2021.

All countries within the UK (United Kingdom)
All countries within Europe
All countries within the GCC (Gulf Cooperation Council)
USA & Canada


Currently, we cannot ship any lighting outside of the UK and EU – but we are working on this!
For the simplest and most efficient buying experience, we ship all of our orders DDP (Delivery Duties Paid) which means that you will not be responsible to pay any additional import duties or taxes in order to receive your order.
For UK orders:
VAT is charged at 20% for all orders and is included in the retail price.
For International orders:
Local taxes, duties or customs clearance fees will be displayed on the checkout page before you are required to complete your purchase. You will not need to pay any additional fees in order to receive your order in the destination country.

We take your privacy very seriously. The information you provide will be held under the General Data Protection Regulation (GDPR) (EU) 2016/679. By subscribing to our newsletter you agree to receive transactional and promotional emails from us. You can withdraw or change your promotional emails preferences anytime via the "Unsubscribe" link in your email.

No spam, we promise.