customer care

Items purchased through our site may be returned for a full refund within 28 days of delivery. To return merchandise, please contact [email protected], and our team will provide step by step instructions and a pre-paid shipping label. You will need your original order number, the name of the item(s) you would like to return and the reason why the item(s) didn’t meet your expectations. 

If an item meets our returns terms, the sum debited from your card (excluding the shipping costs and any duties incurred) will be re-credited to your account as soon as the goods are received and processed in the warehouse. 

• All items must be received in their original packaging and condition. 

• We are not obligated to accept returns of goods damaged during shipping. 

• Any and all international taxes and duties cannot be refunded. 

• Shipping costs will not be refunded. 

• Candles cannot be returned from ANY international destinations outside of the UK